"Helloooo! Excuuuuuse me!"

Crazy Headphones Lady arrived at the library in a cheerful mood today and even stopped to ask how we were at the desk before finding a computer to use. It wasn't long until she was calling to us from behind the circulation desk--out of our peripheral vision, as usual. She asked me to add a dollar to her print card and handed me a tightly-wadded bill. I added the balance for her and she was off to do some printing.

Not long afterwards, she called out from behind again and The Boss tried to assist her. Apparently, she lost her bus fare and wanted to cash out the remaining balance on her print card. This is something we cannot do and The Boss tried informing her of such, but she completely ignored him and locked eyes with me since I made the transaction. I told her the balance couldn't be redeemed and she was visibly upset. I think she went back to printing.

I can't believe how often the above happens. When patrons don't like the answer one employee has to give them, they'll ask the other one on duty. It's always the same outcome, but that doesn't stop them from trying. I'm surprised it happened this way though, since The Boss is my superior and you'd think she'd realize his word is supreme rule anyway. But trust me, patrons, when I say we cannot make change for the copiers because we don't have fines and therefore generate next to no money, it's the truth. My coworker isn't going to give you a different answer, so please don't grin and approach the area of the desk where they are to ask the same question. I wouldn't lead you astray, dear patrons, so there's no need for a second opinion. If I'm unsure about something I'm telling you, I'll definitely verify it before passing the information along. Change for a $20 will not automatically appear in our cash drawer because you asked someone else.

The Boss witnessed a funny scenario today. He was making his usual rounds on the first floor when he heard a very loud male voice speaking. He suspected it to be a patron, but once he pinpointed it, he noticed it was coming from a computer. A lady was sitting at a computer watching some sort of instructional video with headphones on, listening intently. The Boss realized that the headphones weren't even plugged in and politely pointed it out to her. "But I'm hearing it through the headphones!"

No, you're not.

- Circ. Ass.